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Privacy Policy
Personal data

1. Data Controller

Personal data is collected by LE PETIT FLORILÈGE , SARL, the data controller within the meaning of Regulation (EU) 2016/679 (GDPR).

For any questions relating to the protection of personal data, you can contact us at the following address: serviceclient@epetitflorilege.com

2. Data collected

We only collect data that is strictly necessary for business activity, including:

  • Identity (name, surname)

  • Contact details (postal address, email, telephone)

  • order and billing information

  • connection and browsing data

  • exchanges with customer service

Bank details are never stored by LE PETIT FLORILÈGE; they are processed directly by secure payment providers.

3. Purposes of the processing

Personal data is used for:

  • order and delivery management

  • invoicing and accounting obligations

  • customer relationship management and after-sales service

  • sending commercial information if the customer has consented.

  • site security and fraud prevention

4. Legal basis

The treatments are based on:

  • regarding the execution of the contract (order)

  • regarding legal obligations (invoicing, accounting)

  • Regarding consent (newsletter, cookies)

  • based on legitimate interest (site security, service improvement)

5. Data Recipients

The data may be transmitted to the following categories of recipients:

  • e-commerce platform (Shopify)

  • payment providers

  • carriers and logistics providers

  • technical and IT service providers

  • communication and emailing tools

These service providers act as subcontractors and are contractually obligated to respect the confidentiality and security of the data.

6. Cookies and trackers

The management of cookies and trackers is ensured via the Axeptio platform.

During your first visit, a banner will allow you to:

  • to accept

  • to refuse

  • or to configure cookies

You can change your choices at any time via the "Manage cookies" link on the website.

7. Shelf life

The data is stored:

  • during the term of the business relationship

  • then archived in accordance with legal requirements

  • Marketing data is retained until consent is withdrawn

8. Rights of individuals

In accordance with the GDPR, you have the following rights:

  • right of access

  • right of rectification

  • right to erasure

  • right to object

  • right to restriction of processing

  • right to data portability

You can exercise these rights by contacting:
customerservice@epetitflorilege.com

You also have the right to lodge a complaint with the CNIL .

9. Security

LE PETIT FLORILÈGE implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data.

10. Modification

This privacy policy may be modified at any time to comply with legal or technical developments. The current version is the one published on the website.

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