Delivery and return of products
Deliveries
Metropolitan France: Delivery of Products will be carried out by La Poste or DPD, at the sender's choice depending on the number, volume and weight of the package(s).
International: We ship to the following countries: (Continental shipments only)
GERMANY / AUSTRIA / BELGIUM / DENMARK / SPAIN / IRELAND / ITALY / LUXEMBOURG / NETHERLANDS / PORTUGAL / GREECE / SWEDEN / FINLAND
Local taxes and shipping costs are calculated automatically and shown on the Shipping page.
For international delivery: We ship to the following European common market countries: (No shipping to islands, continental shipping only)
GERMANY / AUSTRIA / BELGIUM / DENMARK / SPAIN / IRELAND / ITALY / LUXEMBOURG / NETHERLANDS / PORTUGAL / GREECE / SWEDEN / FINLAND
Shipping costs and local taxes will be calculated and indicated on the Shipping page.
We pack each order with particular care to safeguard the integrity of the products during transport, using boxes and cushioning suitable for industrial transport.
Our priority is that your products are delivered to you in perfect condition.
However, if there is any transport damage, we ask you to contact us within 3 days ( article L.133-3 of the French Commercial Code ) and to provide us with photographs of the damaged package, the damaged product and the transport label on the box. After this period, no complaints will be admissible and the products will be considered as delivered in good condition.
After analyzing the photographs, we will proceed with the replacement or refund as soon as possible.
Shipping costs are a customer contribution to postage and packaging and are calculated based on the weight, volume and fragility of the products purchased.
Bulky or fragile products benefit from specific, adapted packaging guaranteeing their integrity during transport.
Shipping costs are not subject to a commercial margin.
A tracking number will be emailed to the Customer upon shipment of their order. Delivery times are 3 to 8 days for addresses in mainland France after payment validation. This period may be extended in the event of public holidays or weekends during this period, exceptional company events, or annual leave.
Delivery times for Products made to order or according to the Customer's specific specifications are set at a maximum duration of 8 weeks. In the case of an order combining new products and custom or made-to-order products, shipment may be made in several packages and the delivery times specific to each type of product. Le Petit Florilège may inform the customer directly by email as soon as details of the delivery time are available.
Returns
In accordance with current legislation, the Customer has a period of 14 (fourteen) working days from the date of receipt of their goods to withdraw and a period of 14 (fourteen) days from their withdrawal to return their package, without justification or penalty.
The right of withdrawal does not apply to personalized products, made to measure or made to order, unsealed products (in particular hygiene products) and fragile products.
Unless otherwise stated, return costs are the sole responsibility of the Customer.
It is the customer's responsibility to return the products in new, complete condition, with their packaging in good condition, to allow them to be put back on sale without a discount.
For any return under this right of withdrawal, the following procedure must be fully respected:
- The Customer will contact Le Petit Florilège via the contact form provided, where they will indicate their wish to return their product, indicating the order number provided on their order acknowledgment. In order to improve the offer, the Customer will have the opportunity to indicate the reason for return.
- Le Petit Florilège, after validation of the return, will provide the Customer with the return procedure.
- The returned product must be packaged in suitable packaging, guaranteeing the integrity of the product and its packaging during return transport.
- The customer must not stick their transport label directly onto the product packaging (branded cardboard, plastic bag or other packaging) at the risk of damaging it and preventing it from being put back on sale in new condition.
- The complete product and its packaging must be placed in a cardboard box dedicated to transport and protecting the product, its accessories and its sales packaging.
- The Products must be returned unused, in their original packaging, with their labels and any accessories, in perfect condition to: Le Petit Florilège RETURN -368 Route de Padirac - 46500 ALVIGNAC LES EAUX
- Cash on delivery returns are not accepted.
- Returns to collection points are not accepted and will not be collected. They must be delivered directly to the address above. Subject to the conditions mentioned above, Le Petit Florilège will refund the amount including all taxes of the order corresponding to the returned products, excluding initial delivery costs if the return is partial. The Customer's bank account will be credited with this amount, within 14 (fourteen) days from receipt of the Products by Le Petit Florilège, directly to the payment method used for the initial purchase.
In the event of damage, loss or destruction of the package during a return, the entire order and return costs will remain the responsibility of the Customer.
